Customer Service Manager

  • Ref: RWX12495
  • Industry: Maritime & Logistics
  • Categories: Shipping
  • Location:
  • Salary:
  • Type: Permanent

About the Role

A globally renowned shipping company based in Liverpool City Centre are looking to recruit a Customer Service Manager to their thriving import and export shipping department. This role is due to a company restructure and our client is looking for a forward thinking individual who can lead the teamell and provide them with the tools to provide the best service to customers and adapt to any challenges they may face.

Reporting to the Customer Service Director, the Customer Service Manager will be responsible for:

  • Ensuring that all customers have a positive customer service experience
  • Implementation of policies and procedures to ensure continuous improvement of the department
  • Implementation of KPI’s and ensuring these are adhered to
  • Mentoring and motivating the team in order to drive performance and providing support to individuals where necessary
  • Building strong relationships with both internal and external stakeholders to achieve alignment behind common objectives

Essential Requirements are:

  • Background in Sea Freight & Logistics
  • Strong, transformational leader and experience working at a senior level in a customer service environment
  • Commercially minded
  • Ability to manage change on a large scale
  • Passionate about providing the best experience for customers

If you have all of the above requirements for the Customer Service Manager position, then please apply now using the link below.

The above vacancy is only one of many that we are handling. Marshall Moore Maritime and Logistics division specialises in recruiting all levels within the Maritime and Logistics industry including:

  • Fuel Trader
  • Marine Trader
  • Commodity Trader
  • Oil Trader
  • Bunkering
  • Marine Fuels
  • Sales Support / Inside Sales Executives
  • Export Customer Services
  • Operations Managers
  • Import & Export Managers
  • Ship Planner
  • Documentation Clerks
  • Key Account Coordinator
  • Freight Forwarders – Import/Export
  • Trade operator
  • Customer Services
  • Commercial Manager
  • Business Development Manager
  • Freight Cashiers
  • Import/Export Clerks
  • Hazardous Cargo Clerks
  • Foreign Language Shipping Clerks
  • Client Account Managers (Office & Field based)

Marshall Moore is a leading specialist recruitment consultancy. If you would like a confidential discussion about your requirements, please don’t hesitate to call Marshall Moore at our Liverpool office. Alternatively submit your CV for immediate consideration and if your application is successful you will be contacted by one of our specialist consultants within 5 working days.

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